Other Policies
Cookie Policiy
Effective Date: [2025-04-01]
At Lorsch DIY, we use cookies to enhance your shopping experience, improve website functionality, and analyze site traffic. This policy explains what cookies are, how we use them, and how you can manage your preferences.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites recognize users, remember preferences, and improve browsing experiences.We use first-party cookies (set by our website) and third-party cookies (set by external services).
2. How We Use Cookies
We use cookies for the following purposes:
✅ Essential Cookies: Necessary for website functionality (e.g., shopping cart, checkout).
✅ Analytics Cookies: Help us analyze traffic and improve performance (e.g., Google Analytics).
✅ Marketing Cookies: Used to display relevant ads and promotions based on your interests.
✅ Preference Cookies: Remember your settings (e.g., language, currency).
3. Third-Party Cookies
We work with third-party providers (e.g., Google, Facebook, payment processors) who may use cookies to track browsing behavior or personalize ads. These third parties have their own cookie policies.
4. Managing Cookie Preferences
You can control or delete cookies through your browser settings:
Block or delete cookies in your browser’s settings.
Disable tracking in privacy settings.
Opt out of targeted advertising via the Digital Advertising Alliance (www.youronlinechoices.eu). Note: Disabling cookies may affect the functionality of our website (e.g., shopping cart may not work properly).
5. Updates to This Policy
We may update this Cookie Policy as needed. Any changes will be posted on this page with an updated effective date.
6. Contact Us
If you have any questions about our Cookie Policy, please contact us at:
📩 Email: info@golorsch.de
🌍 Website: www.golorsch.de
🔹 Enjoy your shopping experience at Lorsch DIY Shop! 😊
Shipping Policiy
Order Processing Time
All orders are processed and shipped within 48 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Estimates
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Standard Shipping: FREE. Estimated delivery time: 7-12 business days.
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Express Shipping: $19.90. Estimated delivery time: 3-5 business days.
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FREE Express Shipping on orders over $149.
Order Tracking
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
International Shipping
Most countries include duties, taxes, and fees at checkout, but additional fees may apply in some locations (noted at checkout).
Refund Policiy
Lorsch DIY will only accept returns on products that are identified as eligible for return or are received damaged. Once Lorsch DIY confirms that your Product was returned in accordance with this policy, your credit card or PayPal account will be fully refunded within 5 business working days. Return Address will be provided by emailing us at info@golorsch.de.
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If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
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If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
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No restocking fee to be charged to the consumers for the return of a product.
Customers will only be charged once at most for shipping costs (this includes returns). No restocking fee to be charged to the consumers for the product.
If the Product arrived damaged, Lorsch DIY will accept returns for a full refund only in accordance with the Return Procedures below. Once Lorsch DIY confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card or PayPal account in the amount charged for the Damaged Product (if your credit card or PayPal account has already been charged for the Product) or (b) we will not charge your credit card or PayPal account for the Damaged Product. The refunded amount will include the applicable Delivery Fee.
Return Procedures
All returns must be made within 14 days after the Product receipt date. All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service as per the Site. For the free shipping products, customers will be responsible for the return shipping fee. All Products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.